RETURNS, EXCHANGES, INSTRUCTIONS

RETURNS & EXCHANGES

WRIST WATCHES + WALLETS/CARDHOLDERS

Our Policy

We do our best to provide you with quality products you'll be stoked to own. If for whatever reason you're not completely satisfied within 30 days of receiving your purchase, we'll happily accept your return for refund or exchange, you simply pay the shipping costs associated with the return.  

Our policy last for 30 days, if the 30 days have gone by since your purchase date, unfortunately we can not offer a refund or exchange.

Please note we do not accept returns on physically damaged or used goods. All return and exchanges will be inspected upon arrival and must be sent back in original packaging. Upon receipt and inspection of the return we will issue your approved refund to the original method of payment.

We want to ensure the best possible experience for our customers and will do everything in our power to remove any risk of shopping online.

Defective/Incorrect Product

If a customer receives a defective product or incorrect order we'll reimburse the shipping cost (standard shipping only) and send back the proper order at no extra charge. The customer must contact FOSH within 7 days of receiving the purchase in order to be eligible. We're really sorry if this happens!      

Giveaways/Sweepstakes/Promotions

All watches received in giveaways, sweepstakes and promotions are not eligible for refunds, returns, or exchanges. This applies to the items, as well as all related shipping and handling costs.

MERCH  

Our Policy

All "Merch" items final sale (this includes the Protective Face Mask and the PM 2.5 Replacement Filters) and are not eligible for a refund or exchange of any sort. All shipping and handling and associated costs are also non-refundable or exchangeable.

Giveaways/Sweepstakes/Promotions

All items received in giveaways, sweepstakes and promotions are not eligible for refunds, returns, or exchanges. This applies to the the items as well as all related shipping and handling costs.

HOW TO RETURN OR EXCHANGE ITEM

How it works

1. Fill out the form below, making sure to reference your order #  

2. Within 3-4 business days you'll receive a confirmation email and shipping instructions on how to mail back your item(s)

3. Once we receive and inspect your return, we'll refund your purchase

If you're exchanging for a different style or item, we'll invoice/refund you any balance outstanding

RETURN/EXCHANGES

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Message received! Our customer service team will reach out to you within 72 hours for further instructions.

INSTRUCTIONS

The Chrono Series

DIAGRAM (LEAVE OPEN WHEN READING!)

THE BASICS

How do I set the time?

1. Pull the crown outwards. You should hear a slight a slight click and see the second hand stop.

2. Set the hands to the desired time of day by turning the crown. Both clockwise and counter-clockwise will work! Don't forget to make sure to watch that the 24 hour hand is set correctly.

*Do not press either pusher while setting, otherwise the chronograph hands will move.

3. Push the crown back inwards to the normal position, and you're good to go!

HOW TO USE THE STOPWATCH

Chronograph 101

Aside from the basics, the "Chrono Series" has three main components used to measure what ever life throws your way.  

From right to left

1. A 24HR hand because we're cool like that

2. A second hand used for the stopwatch feature

3. A minute hand that can measure up to 60 minutes also used for the stopwatch 

How to use the stopwatch

Start the timer: Press "Pusher A" and see the small second hand begin moving

Stop the timer: Press "Pusher A" again to stop the second hand timer.

Reset the timer: When the second hand has been stopped, press "Pusher B" to reset the timer.  

*The stopwatch can measure up to 60 minutes, counted on the left "Stopwatch Minute Hand"

Other stopwatch features

The Split Timer

While timing an event, this will continue to keep track of the elapsed time, while pausing the second hand timer.

1. Start the timer: Press "Pusher A" and see the small second hand begin moving

2. Split time: Press "Pusher B" to begin the split. You'll notice the second hand will pause. It will continue to keep track of the time elapsed, while pausing the second hand timer.

3. Split time release: Press "Pusher B" again to release the split time.

4. Stop the timer: Press "Pusher A" again to stop the second hand timer.

5. Reset the timer: When the second hand has been stopped, press "Pusher B" to reset the timer.  

My second hand isn't pointing directly up when I reset the stopwatch

Not to worry! The stopwatch second hand has an adjustable reset point, with the default pointing directly up (the 60 second mark)

How to change the default position of the stop watch

1. Pull the crown outward until you hear a click (as if you were setting the time)

2. Press "Pusher A" or Pusher B" repeatedly to manually adjust the second hand positioning to your desired location. This is the default positioning it will take when resetting the timer.

3. Push the crown back inwards and enjoy!

STILL HAVE ANY QUESTIONS?

Drop us a line at info@foshwatches.com and we'll be happy to help!

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