SHIPPING & DELIVERY
How long does shipping take?
All orders are typically processed within 3 business days. Delivery times may vary, based on the location you are in. We do our best to get all orders out in an expedited fashion, however please note these are estimates given by the shipping providers, shown in business days.
*Please note these are estimates given from the shipping providers and are not guaranteed. We will not be able to reimburse (in full or partial) shipping costs for packages that do not meet the estimated delivery dates, nor can we refund shipping costs for return to sender orders.
What are the shipping costs for receiving my order?
Please see the below.
United States and Canada orders
- Free shipping on all orders over $50 (before applicable taxes)
Will I receive an email to know when my order has shipped?
Yes. If you have not received an email within the allotted, please first check your junk/spam folder, and if you are still unable to find this, please contact our customer support firstname.lastname@example.org.
LOST OR STOLEN ITEMS
FOSH will not be liable for any lost of stolen items once marked as delivered by the shipping provider.
I purchased Armored Shipping Insurance with my order and I can't find my order, what do I do?
Armored Shipping Insurance provides insurance against lost or damaged orders by a third party insurer. This covers any damage or lost order while in transit. If you have a lost or damaged order which qualifies below please contact email@example.com and we will file a claim on your behalf ASAP, provided it is eligible (see below). In the case the claim is approved, we will provide you a replacement order completely free of charge.
My order says "delivered" but I can't find my order
Orders can be delivered both in your mailbox or to your door. We encourage customers to please check both if you are having trouble finding your order. Additionally check to see if someone else, like a neighbor or an apartment concierge, accepted delivery on your behalf.
Eligibility for Armored Shipping Insurance
- If your order has been lost while in transit and the tracking does not state "delivered" on the tracking ID.*
**Please note, if this is due to an incorrect address/user error used at the time of purchase, this does not qualify for a claim. Please note the below bullet for further details.
- If you receive an order which the product itself has been damaged.
**Damage of the product packaging or shipping packaging does not qualify for a claim.
I entered my address incorrectly and the order has shipped, what do I do?
Unless specifically requested and consent is provided via email by a customer prior to your order being shipped, FOSH does not modify customer addresses. Orders will be shipped to the address as they are written by the customer when placing your order. If the order has been delivered to the incorrect address or an address error has occurred which results in a "return to sender" we do not provide refunds or replacements on your order.
We remind all customers to please double check your shipping details when filling out your order information.
I received my order with the incorrect items, what should I do?
Please contact our customer support firstname.lastname@example.org ASAP with an image of your order and your order number and we'll be happy to help.
Can I upgrade my shipping after my order has been placed?
We process and ship all orders as quickly as possible. Once your order is placed we are unable to edit your order’s selected shipping.
Can my parcel be redirected to a different address?
Once your order has been shipped, we are unable to make any changes to the listed shipping address. We recommend contacting the shipping carrier using your tracking number for reference to inquire about making any changes which could impact a successful delivery.
My order's shipping has been delayed.
Unfortunately there may be delivery delays due to reasons outside of our control such as carrier delays, severe weather, natural disasters, or labor strikes. We ship all orders as soon as possible within the allotted processing period and once shipped provide a tracking confirmation email to your email address given at checkout. Once a package leaves our facility, we no longer control how your order is handled or where it is sent before delivery.
Please check the Canada Post and USPS website for their statements on current delays and transit times.
What happens if my package arrives late?
We appreciate your patience, and are very sorry when this happens. We ask that you wait five additional business days past the estimated delivery date. If your package still has not arrived by that time, please contact us and we would be happy to help investigate to have you receive your order!
*Claims of missed/incorrect deliveries will not be accepted past 30 days of the order being placed. We ask that these issues be brought to our attention as soon as possible.
If you refuse your shipment from FOSH, you are responsible for the original shipping charges, and any duties, taxes and/or customs charges on the package (both original and return shipments), plus the cost of returning the package to FOSH.