SUPPORT

GENERAL SUPPORT

GENERAL QUESTIONS

How do I return/exchange my order?

If you're not 100% satisfied with your purchase, you can return your item(s) for a full refund within 30 days of your purchase date, which we will provide you with a prepaid USPS/Canada Post shipping label for.

To return your item, simply log into our Returns & Exchange Portal here with your order number and email address, indicate your return reason and print your return label, following the instructions to return. Once we have received your return in our warehouse, a refund will be sent to your account.

Returns must be unused, in the state you received them, and in the original full packaging. Returns not following this requirement will not be accepted.

Please see the "Returns & Exchanges" tab below for the full return policy prior to submission.

How long will shipping take?

All orders are typically processed within 3 business days. Delivery times may vary, based on the location you are in. We do our best to get all orders out in an expedited fashion, however please note these are estimates given by the shipping providers, shown in business days.

United States

  • 3 - 5 business days

Canada

  • 2 - 7 business days

Please see "Shipping & Delivery" tab below for full details on the shipping of your order.

Do you offer wholesale for dealers/stores?

We do! Please email support@foshwatches.com and we would be happy to give you more info on our wholesale purchasing programs.

Do you offer wedding party discounts?

Yes, we do! Please email support@foshwatches.com and we would be happy give you a discount code for your whole party (minimum quantity of 5 units purchased)

Do you have an affiliate/ambassador program?

Absolutley! Check and out and submit you application here.

I'm a brand/influencer interested in a collaboration, who do I speak with?

We love working with other brands and influencers, frequently collaborating on cool and interesting projects. Drop us a line support@foshwatches.com, we're always open for business. 

I lost my wallet and purchased FOSH CARE+, what do I do?

Please submit a claim at "Replace My Wallet" and we'll get back to you ASAP!

RETURNS & EXCHANGES

RETURN & EXCHANGE POLICY

If you're not 100% satisfied with your purchase, you can return or exchange your item(s) for a full refund within 30 days of your purchase date, which we will provide you with a prepaid USPS/Canada Post shipping label for.

Returns/exchanges must be unused, in the state you received them, and in the original full packaging. Returns or exchanges not following this requirement will not be accepted.

Please note; our leather is for both our wallets and watch bands are genuine grade and is prone to usage marks, therefore, please be mindful when testing the products if you intend to return it. Stretched or scratched leather bands or wallets will not be considered suitable for return.

HOW TO RETURN OR EXCANGE

See our Returns and Exchange Portal

If your item is defective please see our warranty policy below.

Any returned items received by FOSH without prior notification and approval are unable to be processed. Please ensure we are given notice and await for our approval so we can assist you efficiently and effectively.

Return FAQ's

What items cannot be returned?

  • Used items
  • Replacement products from warranty/defective product
  • Individual items in a bundle
  • Insurance products (Armored Secure Shipping, FOSH Care+)
  • Giveaway/Sweepstakes Items/Sale Items/Free Gifts
  • Any individual product below thirty dollars USD (not including shipping)  
  • All "Merch" based products (Hats and Masks) 

Do you provide prepaid shipping labels? 

Yes. All orders in the contential United States and Canada will be provided a prepaid shipping label through our Returns Portal once the return is approved.

When will I get my refund?

Once your order has been returned to our warehouse, please allow 3 - 5 business days for them to be assessed. A member of our staff will then issue your refund and notify you via email. A credit will automatically be applied through the original method of payment typically within 10 business days.

Are there any charges on returns?

Customers inside of Canada and the United States will be responsible for all outbound shipping costs of the return. Associated costs and handling fees produced from the FOSH prepaid label will be reduced from the total amount refunded.

When will I get my exchanged item?

Once your item has been returned, please allow 3 - 5 business days for them to be assessed. A member of our staff will then issue you a store credit or ship you a replacement.

Extra Returns Info! 

  • Returns must be unused and in the condition you received them, in the original packaging. Upon receipt of the return, we will issue your approved refund via the original method of payment. We cannot change payment methods to redirect refunds to other accounts.
  • Shipping costs from the original order are non-refundable.
  • All returns must be from a verified FOSH order. FOSH does not offer returns on items purchased outside of FOSH's own website. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
  • When submitting a return you will require your order number. This can be found at the top of your order confirmation, emailed to you when you purchased. If you cannot find these records, no problem! Send us an email to support@foshwatches.com using the email address used to place your order and we can send it over!

 

WARRANTY

WHAT IS FOSH'S WARRANTY POLICY?

We take pride in our products, and quality control is essential for us, however we know there is always a possibility for issues to happen. If you have an issue with your purchased covered under warranty, we're happy to replace it free of charge.

Terms

Watches + Wallets + Card holders

All of our wrist watches, wallets and card holders come with a one year warranty from the date of order. This covers any manufacturing defects. Please see the below warranty inclusions.

Our warranty does not cover product damages that may have resulted from normal wear and tear, accidental damage caused by the user, faults as a result of willful or negligent operation, or any other handling. Proof of the defect (photos or video) is mandatory and will be requested by our team. In the instance of a warranty claim that is a valid manufacture defect, we will provide a replacement free of charge, or instore credit if the item is not currently available for sale. We do not offer refunds on warranty claims/replacements.

Warranty Policy Terms

Product - Part - Warranty Terms

Wallet - Ejection mechanism (1-year)

Wallet - Aluminum casing (1-year)

Wallet - Cash slot (1-year)

Cardholder - Ejection mechanism (1-year)

Cardholder - Expandable back plate (1-year)

Cardholder - Aluminum casing (1-year)

Watches - Battery (3-year)

Watches - Dial (3-year)

Watches - Movement (3-year)

Watches - Case and caseback (3-year)

What is not covered under warranty?

For wallets, cardholders and watches, the warranty does not cover cosmetic damages such as scratches, dents, chips and/or scrapes on the product; damage/scuffing or wear and tear of leather in straps or wallets, cardholder elastics, damages caused by accident, abuse, neglect, shock; improper use or storage of the product; unauthorized modifications or repairs are not covered under warranty. Please note many of our products are made from genuine leather, because of which they will be prone to scuffing; any leather in all wallets or watch straps are not covered under warranty.

Warranty Disclaimer:

We reserve the right to deny any warranty claim at FOSH's discretion, typically only done if we believe the claim to be fraudulent, the customer cannot provide the appropriate information for the claim or the item is not covered under our warranty policy.

Warranty FAQ 

Do I need to register an item to activate the warranty?

No registration is needed to activate the warranty, however, we do recommend keeping your order information for your records to help speed up the processing of your claim.

How do I claim my warranty for a replacement?

Email our team at support@foshwatches.com with an image or video of the defect and we can assist you there ASAP.

How long does the warranty claim process take?

Warranty claims are approved or denied within 5 business days. This can be affected during busier seasons or if we need more information to process the claim.

How do I submit a warranty claim if I did not order on your site?

If you purchased your item from a third party seller such as Amazon, your warranty is still valid! Photos confirming this is an authenticity of the product are still required, along with the proof of purchase from the third party seller.

 

SHIPPING & DELIVERY

SHIPPING & DELIVERY

How long does shipping take?

All orders are typically processed within 3 business days. Delivery times may vary, based on the location you are in. We do our best to get all orders out in an expedited fashion, however please note these are estimates given by the shipping providers, shown in business days.

United States

  • 3 - 5 business days

Canada

  • 2 - 7 business days

*Please note these are estimates given from the shipping providers and are not guaranteed. We will not be able to reimburse (in full or partial) shipping costs for packages that do not meet the estimated delivery dates, nor can we refund shipping costs for return to sender orders.

What are the shipping costs for receiving my order?

Please see the below.

United States and Canada orders

  • Free shipping on all orders over $50 (before applicable taxes)

Will I receive an email to know when my order has shipped?

Yes. If you have not received an email within the allotted, please first check your junk/spam folder, and if you are still unable to find this, please contact our customer support support@foshwatches.com.

LOST OR STOLEN ITEMS

FOSH will not be liable for any lost of stolen items once marked as delivered by the shipping provider.

I purchased Armored Shipping Insurance with my order and I can't find my order, what do I do?

Armored Shipping Insurance provides insurance against lost or damaged orders by a third party insurer. This covers any damage or lost order while in transit. If you have a lost or damaged order which qualifies below please contact support@foshwatches.com and we will file a claim on your behalf ASAP, provided it is eligible (see below). In the case the claim is approved, we will provide you a replacement order completely free of charge.

My order says "delivered" but I can't find my order

Orders can be delivered both in your mailbox or to your door. We encourage customers to please check both if you are having trouble finding your order. Additionally check to see if someone else, like a neighbor or an apartment concierge, accepted delivery on your behalf.

Eligibility for Armored Shipping Insurance

Lost order

    • If your order has been lost while in transit and the tracking does not state "delivered" on the tracking ID.*

**Please note, if this is due to an incorrect address/user error used at the time of purchase, this does not qualify for a claim. Please note the below bullet for further details.  

Damaged  

    • If you receive an order which the product itself has been damaged.

**Damage of the product packaging or shipping packaging does not qualify for a claim.

SHIPPING FAQ

I entered my address incorrectly and the order has shipped, what do I do?

Unless specifically requested and consent is provided via email by a customer prior to your order being shipped, FOSH does not modify customer addresses. Orders will be shipped to the address as they are written by the customer when placing your order. If the order has been delivered to the incorrect address or an address error has occurred which results in a "return to sender" we do not provide refunds or replacements on your order.  

We remind all customers to please double check your shipping details when filling out your order information.

I received my order with the incorrect items, what should I do?

Please contact our customer support support@foshwatches.com ASAP with an image of your order and your order number and we'll be happy to help.

Can I upgrade my shipping after my order has been placed?

We process and ship all orders as quickly as possible. Once your order is placed we are unable to edit your order’s selected shipping.

Can my parcel be redirected to a different address?

Once your order has been shipped, we are unable to make any changes to the listed shipping address. We recommend contacting the shipping carrier using your tracking number for reference to inquire about making any changes which could impact a successful delivery.

My order's shipping has been delayed.

Unfortunately there may be delivery delays due to reasons outside of our control such as carrier delays, severe weather, natural disasters, or labor strikes. We ship all orders as soon as possible within the allotted processing period and once shipped provide a tracking confirmation email to your email address given at checkout. Once a package leaves our facility, we no longer control how your order is handled or where it is sent before delivery.

Please check the Canada Post and USPS website for their statements on current delays and transit times.

What happens if my package arrives late?

We appreciate your patience, and are very sorry when this happens. We ask that you wait five additional business days past the estimated delivery date. If your package still has not arrived by that time, please contact us and we would be happy to help investigate to have you receive your order!

*Claims of missed/incorrect deliveries will not be accepted past 30 days of the order being placed. We ask that these issues be brought to our attention as soon as possible.

Refused Shipments:

If you refuse your shipment from FOSH, you are responsible for the original shipping charges, and any duties, taxes and/or customs charges on the package (both original and return shipments), plus the cost of returning the package to FOSH.

 

ORDERS

HOW DO I CANCEL OR CHANGE MY ORDER?

We do our best to get your order processed and shipped as quick and efficiently as possible. If you wish to make changes to your order after purchase, please send us an email at support@foshwatches.com and we will try our best to accommodate your request!

Once the order has been paid for and confirmation has been received we cannot guarantee any change/cancelation will be made. 

If you wish to cancel your order after it has been processed and shipped you must go through the regular return process noted above.

ORDER PROCESSING

Although we are a Canadian based company, we sell globally, with our website typically displaying prices in local currency of the country you are currently located in. However please note all orders will be converted and charged in the United States Dollar (USD).

INSTRUCTIONS

DIAGRAM (LEAVE OPEN WHEN READING!)

THE BASICS

How do I set the time?

1. Pull the crown outwards. You should hear a slight a slight click and see the second hand stop.

2. Set the hands to the desired time of day by turning the crown. Both clockwise and counter-clockwise will work! Don't forget to make sure to watch that the 24 hour hand is set correctly.

*Do not press either pusher while setting, otherwise the chronograph hands will move.

3. Push the crown back inwards to the normal position, and you're good to go!

HOW TO USE THE STOPWATCH

Chronograph 101

Aside from the basics, the "Chrono Series" has three main components used to measure what ever life throws your way.  

From right to left

1. A 24HR hand because we're cool like that

2. A second hand used for the stopwatch feature

3. A minute hand that can measure up to 60 minutes also used for the stopwatch 

How to use the stopwatch

Start the timer: Press "Pusher A" and see the small second hand begin moving

Stop the timer: Press "Pusher A" again to stop the second hand timer.

Reset the timer: When the second hand has been stopped, press "Pusher B" to reset the timer.  

*The stopwatch can measure up to 60 minutes, counted on the left "Stopwatch Minute Hand"

Other stopwatch features

The Split Timer

While timing an event, this will continue to keep track of the elapsed time, while pausing the second hand timer.

1. Start the timer: Press "Pusher A" and see the small second hand begin moving

2. Split time: Press "Pusher B" to begin the split. You'll notice the second hand will pause. It will continue to keep track of the time elapsed, while pausing the second hand timer.

3. Split time release: Press "Pusher B" again to release the split time.

4. Stop the timer: Press "Pusher A" again to stop the second hand timer.

5. Reset the timer: When the second hand has been stopped, press "Pusher B" to reset the timer.  

My second hand isn't pointing directly up when I reset the stopwatch

Not to worry! The stopwatch second hand has an adjustable reset point, with the default pointing directly up (the 60 second mark)

How to change the default position of the stop watch

1. Pull the crown outward until you hear a click (as if you were setting the time)

2. Press "Pusher A" or Pusher B" repeatedly to manually adjust the second hand positioning to your desired location. This is the default positioning it will take when resetting the timer.

3. Push the crown back inwards and enjoy!

STILL HAVE ANY QUESTIONS?

Drop us a line at support@foshwatches.com and we'll be happy to help!